TERMS AND CONDITIONS
OF USE AND REGISTRATION IN THE APPLICATION
OF THE KEY COMPANY
ARTICLE (1): FOREWORD:
This electronic portal for the Key Company for car rental (KEY CAR RENTAL) in the Kingdom of Saudi Arabia, which is referred to hereinafter as the key application, is available for use by individual & companies. In addition, and the customer's entry and use of this portal is subject to the terms and conditions of use of the application and the laws of the Kingdom of Saudi Arabia. Thus, his entry constitutes an unconditional approval of the terms and conditions of use of this portal, whether the user of the application is registered or not registered in the application. Moreover, this approval is effective from the date of his first use of this application, and any amendment to these terms and conditions becomes effective immediately after the amendment is made unless An indication otherwise is made by the customer, and it means that the customer continues to use this portal after any modification, his full acceptance of this modification.
ARTICLE (2): INTELLECTUAL PROPERTY RIGHTS:
The trade name of the company is the Key Company for Rent a Car Ltd., its trademark, the trademarks registered in its name, the company's electronic addresses, and all the materials, texts, pictures, graphics, circulars, forms, files, multimedia and software that the site contains, which is guaranteed by the system. It is not permitted to reprint, distribute, modify, or use these materials for any promotional or commercial purposes, or to republish them in any form without the express written permission of the Key Company for car rental (KEY CAR RENTAL)..
ARTICLE (3): THE NATURE OF THE SITE:
This application is considered the main application of the key company that is directed to the individual & corporate sector, and it provides the honorable visitors from this sector with basic information about the company and all the services it provides and its vision in providing its services, offers and discounts, and displays all the new developments in this regard.
ARTICLE (4): USE OF THE APPLICATION:
The company follows up the application and reviews it throughout the day to provide information to the customer about its services. The application also facilitates the communication process between customers and the company regarding any services or notes that may be of interest to the customer.
The services and information contained in this application are directed and available for trading within the Kingdom of Saudi Arabia. These services have been provided in accordance with the laws and regulations of the Kingdom of Saudi Arabia related to the provision of such services. Accordingly, the customer may not be eligible to benefit from all the services received, and the company reserves the right to reject any request at any time without notifying the customer of that and without incurring any legal liability for incurring any financial loss because of sending such a request by him to the company.
ARTICLE (5): REGISTRATION MECHANISM:
When registering on the company’s website, the customer will be asked to write the user name and password that will be provided to the customer by the company’s management, and an activation code will be sent to him when entering the application through the mobile registered and approved by the key company to the customer.
Pay attention that when the customer enters this information, besides the activation code sent by the company to his mobile phone approved by the key company in the application, it is considered as an electronic signature and acceptance of electronic transactions and approval in addition to accepting the terms and conditions of using this application mentioned in the previous and subsequent clauses in this agreement.
ARTICLE (6): INFORMATION SENT TO THE COMPANY'S WEBSITES:
Any information or materials sent to the company via the internet through this application become the property of the Key Company for car rental (KEY CAR RENTAL), and it is known that the Internet still lacks comprehensive security. Consequently, the responsibility for any information via the Internet is limited to the customer who bears the risks related to that.
ARTICLE (7): GUARANTEE:
The Key Company for car rental (KEY CAR RENTAL) has taken all appropriate measures to place the information on such site that constitutes safety. Moreover, it will try to work on updating this information first, and with this, the company does not give any explicit or implicit guarantees regarding the accuracy of the information received before submitting the official request and signing the agreement. Therefore, the customer must always make sure that the offers and prices for cars, services, terms and conditions mentioned on the site are still valid. That is because the company reserves the right to change them at any time without prior notice to the customer, so it must be noted that it is necessary to monitor the prices and services provided from time to time.
ARTICLE (8): DISCLAIMERS:
Whatever the case or circumstance, the company is not responsible for any of the following matters, including but not limited to:
Negligence that causes any damages or damages of any kind, whether direct, incidental, special or subsequent, or any expenses or losses that may result due to the customer's use of this site or the inability to use it, or the occurrence of some errors or omissions, or the delay in the response of the system, (Due to a defect in the operating or communication systems), a hindrance in operation, malfunctions, exposure of computers to viruses, or a complete failure of the system, or loss of any profits, or the customer's reputation is subjected to damage even if an explicit notification is made of the possibility of such matters occurring, or the occurrence of problems because of Access to the site, enter it, use it, memorize it, or access through it to other sites.
ARTICLE (9): PRIVACY:
The company realizes the customer’s need to know how to deal with his personal information. The company also realizes the extent of the concern that customers have in terms of privacy, confidentiality and security of the information that the customer provides via the Internet. The company reassures the customer in this regard that it is committed to preserving this information in the strictest of privacy and confidentiality. This permission represents the company's current policy on confidentiality and privacy, and the customer's use of the key application and other company websites means acceptance of the terms and conditions, as well as this confidentiality and privacy statement.
ARTICLE (10): CONDITIONS FOR PROVIDING SERVICE AND PRICES:
The client's use of the website and the service request is coupled with certain knowledge of the costs and fees of those services and all the information available about them, whether inside or outside the company's website. That is with no guarantee of the available offers and prices, as the company reserves the right to change them without prior notice and without the slightest responsibility, unless the agreement is made and contracts are written.
Furthermore, the customer's use of the site means acceptance of electronic bills and dealing with them with regard to bank and electronic payment, and the key company does not bear any responsibility or financial claims because of that.
The customer must view the prices of the cars offered and the value of the service provided by the company and make sure of their correctness, and when there is a mistake, the customer has the right to object to the company. Moreover, agreement on it is the binding reference for both parties.
ARTICLE (11): CHANGES AND UPDATES:
The company has the right to change these terms and conditions or replace them entirely with other new terms and conditions, or replace a page or pages, which are contained on its websites on the Internet without notice. Furthermore, the customer's continued access to the company’s website or use is considered as his approval of the changes that have taken place on the site as previously indicated. The company also has the right to modify the entire site or part of it, or suspend or suspend it temporarily or permanently without prior notice and at any time, it sees convenient. The customer also agrees that the company is not responsible towards him or any other parties for any modification, suspension or suspension of the site.
In addition, any amendment to the terms and conditions is applied to all the company's websites and in all the services it provides.
ARTICLE (12): THE CLIENT'S SECURITY OBLIGATIONS:
The customer must keep his password in a safe and confidential place at all times and take steps to prevent it from being used in an unauthorized manner.
The customer must immediately inform the company of any unauthorized access or any unauthorized instructions about which he is aware or suspects or has doubts that another person has revealed his password. In this case, he must change the password immediately and he must assist the company and the security authorities in working to recover losses if they occur. The company may give information about the client to the police or any other party if this prevents losses or helps to recover them.
The customer undertakes not to inflict electronic damage to the application or the services provided within the application or to any sites linked to it.
He also undertakes to deal with any hacker to break into the secrecy of the site or cause any damage to it or to the data on it. In addition, the customer also pledges not to send any chain letters that cause severe pressure on the site, which affects its performance and harms it or its users and their data.
ARTICLE (13): CLIENT REQUESTS:
(A) THE CONSEQUENCES OF CLIENT REQUESTS:
The client authorizes the company to act according to requests that appear to be duly valid requests even if they are inconsistent with any other requests at any time regarding the requested services.
(B) IMPLEMENTATION OF INSTRUCTIONS:
Service requests received through the application will always be executed using the customer’s password.
(C) THE FAILURE OF THE OTHER PARTY:
The company is not responsible for any failure on the part of the other party to implement the instructions or any delay or errors on the part of that party when implementing the instructions, whatever the reasons.
(D) ACCURACY AND COMPLETENESS OF INSTRUCTIONS:
The customer must ensure the accuracy and completeness of all the required data, and any incomplete data will not be accepted, and the customer shall be responsible for the errors resulting from the incomplete data.
The Key Company for car rental (KEY CAR RENTAL) will do everything in its power and use all its energies to fulfill the requests of its esteemed clients.
ARTICLE (14): GENERAL PROVISIONS:
(A) APPLICABLE LAW AND JURISDICTION:
This document is subject to the electronic transactions system, the information crime control system, and the transport and traffic authority system and is interpreted accordingly. Thus, the customer and the company agree to refer any dispute or dispute that may arise about these terms and conditions to the competent judicial authority.
(B) THE REFERENCE IN CASE THE RECORDS OF THE TWO PARTIES DIFFER:
In the event that the data provided by both parties differ, the final reference to the dispute is the data contained in the company's records at the time of contracting or submitting requests.
ARTICLE (15): CANCELATION POLICY:
(A) 25% TWENTY-FIVE PERCENT of the rental amount will be deducted if the reservation is canceled six
hours or less before the appointment, in the event that the receipt or cancellation is not made after the reservation date.
(B) THE FIRST DAY OF RESERVATION WILL BE DEDUCTED, in the event that the identification documents
(ID - driver's license) are not brought,
(C) In the event that the customer is unable to authorize (an expired license - suspension of services - failure to register or update data in the Absher system-Exit and entry visa), one day's rent will be deducted.
(D) A security deposit is required for holders of visit visas and GCC passports. The deposit shall be refunded after 21 working days from the date of returning the vehicle once no traffic violation is confirmed.
(E) The rental value is calculated from the date and time specified by the customer in the reservation and not the actual time of receipt in case the customer arrives late. In the event that the customer arrives early, the actual time of receipt is calculated and not the time specified in the reservation.
(F) According to the policy of the insurance company, in relation to the ages of the customer, if the customer is above 65 years old, he/she must accept one of the conditions below :
1- He/she must pay double amount of the deductible fees in case of an accident , according to the amount of the deductible fees for the type of rented car according to the insurance company policy.
2- The contract should be with CDW.
(G) Rental agent might request a deposit from your credit card (based on company policy)
(H) In case you have reentry visa it will required international authorization with (Extra fees)
ARTICLE (16): Unsubscribe Procedures:
You can unsubscribe at any time during this period. However, the following conditions apply:
1- If the subscription period is for 3, 6, 9, or 12 months and the actual usage period is less than three months (under 90 days), then the monthly rate will be based on a three-month package, with an additional 25% charge for early termination.
2- If the subscription period is 6, 9, or 12 months, and the actual usage period is shorter than the selected package, the price of the previous package will be applied.
ARTICLE (17): ACKNOWLEDGMENT OF KNOWLEDGE:
The customer acknowledges that he has read these terms and conditions and abides by them without restriction, condition or reservation.
King Khaled Airport terminal 5 ( Domestic ) 
26 / 10 / 2025 
10:30 AM 